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Pic0o

BSOD on Laptops after late Feb update

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Working my way through an issue with a laptop that started BSOD rebooting after install of Windows Update KB2670838. Apparently hybrid video solutions (Intel on CPU video and ATI/Nvidia GPU) on laptops are a common on some laptops release in the last few years.

 

If you can stay booted long enough, try removing the update in Programs and Features under Installed Updates. This should work in Safe Mode too, but if you have to remove Intel HD or ATI drivers, you will not be able to in safe mode, due to their installer methods.

 

Fair warning if any laptops start acting up, especially in droves. Time frame is roughly the end of February 2013 when this update started being pushed out by updates.

 

EDIT: I think a another person I know is experiencing this. Having them just try the update removal, because I think the other person's PC is also reacting to a USB DisplayPort docking station.

Edited by Pic0o

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My initial case might have been a misnomer relating to this issue. I just got a chance ti see this PC hands on, and by time I helped clean the above stuff off, it's current BSOD was on SRTSPL64.SYS.

Turns out this is related to Symantec Endpoint Protection. Removing that program appears to have this thing back in boot mode.

 

The laptop in question was a Dell Vostro 3350. I still believe this issue was the initial cause, as I got a different BSOD error from the remote user, before removing said Windows Update.

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